E-Bike Service & Parts
CycleZoo offers bicycle maintenance and repair service, and parts, ONLY for the bikes sold in our store. We are NOT a general bicycle shop, if you require general bicycle service such as spoke repairs, chain replacement, derailleur adjustment, etc. we recommend contacting any local full-service bicycle repair shop.
IF YOU HAVE AN EBIKE YOU PURCHASED ONLINE OR IN ANOTHER STORE, WE CANNOT PROVIDE PARTS OR SERVICE, INCLUDING BATTERY REPAIR/REPLACEMENT, ELECTRICAL DIAGNOSIS, ETC. WE RECOMMEND YOU CONTACT THE MANUFACTURER DIRECTLY FOR THIS.
The bikes we sell all come with manufacturer warranty coverage, which can be obtained directly from the manufacturer or we can coordinate this for you. If you have a warranty issue with a bike purchased here, you can choose to contact us or contact the manufacturer directly. If you have a bike NOT purchased from us, we cannot offer warranty repair services for your bike, even if it's the same brand of bike we sell in our store, we can ONLY offer this service for bikes purchased in our store. We recommend contacting the manufacturer directly if you purchased your EBike over the internet direct from the manufacturer or another dealer.