Store Policies / Returns
Website Store Order Policies / Returns
We ship via USPS, UPS and DHL, depending upon the destination and products being shipped, at our discretion, unless you specifically request a particular shipping service in which case an additional shipping charge may apply.
Returns / Exchanges
Any returns or exchanges on website sales must be AUTHORIZED and COMPLETED within 30 days of your receipt of the product. That means we must RECEIVE your returned item(s) HERE in our office within 30 days of when you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused/unmounted/uninstalled/unworn and in the same condition that you received it. It must also be in the original packaging. If you tried to install a product on your bike, and found out it won't fit or was the wrong item, we will NOT accept a return of this used item. Return items must be NEW in original packaging.
Returned items will be credited back to you for the authorized amount of the return, minus any applicable restocking fee, as STORE CREDIT to be used for future purchases. We will send you a store credit code after receiving and verifying the return item meets the criteria for return.
Certain items are NOT ELIGIBLE for return under any circumstances:
* Bicycles & Scooters - These are subject to a manufacturer warranty
* ALL Electric/Electronic Parts/Products
(Generally any parts that have wires attached to them or a circuit board inside of them, are considered "electronic")
To complete your return, you must obtain an RMA# from us PRIOR to returning your items, and the RMA# must be written on the outside of the package when it is returned. You must also include a copy of your original sales receipt inside the box.
Items With Manufacturer Support/Warranty
If you have a problem with a product that Ducati Omaha is an authorized dealer for, which carries a manufacturer warranty and/or manufacturer support, that is your first line of approach for any problems with the product. Particularly products which require installation, configuration, etc. are likely not eligible for return due to being electronic, but manufacturer support and warranty is likely available for any difficulties you face. Please contact the manufacturer directly, or contact us for the manufacturer's contact information if you don't have it. We do NOT accept returns of these products, if a replacement is authorized by the manufacturer the return will be handled directly with the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your return will be processed (minus any applicable restocking or other fees), as a STORE CREDIT. We do NOT issue refunds for returned items. We will send you your store credit code via E-mail and you can use this credit on any future purchase.
Sale/Closeout items (if applicable)
Only regular priced items may be returned, unfortunately SALE/CLOSEOUT items cannot be returned, but certain sale items which are not discontinued, may be exchanged for an alternate item. Discontinued and closeout items are not eligible for return.
Exchanges (if applicable)
We only replace items if they are defective and not subject to a manufacturer warranty. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to obtain an RMA#.
To return your product, you should mail your product to: CycleZoo 15025 Industrial Road Omaha Nebraska US 68144
You will be responsible for paying for your own shipping costs for returning your item unless we have offered return shipping due to an error on our end. Shipping costs are non-refundable. If you receive a return credit, the cost of shipping on your original order will not be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.